Refunds
Gamebox Club is paid through Apple or Google Play, not to us directly, so refunds are decided by the store you paid. We never see your card details and can’t issue the refund ourselves. Here’s how to ask.
IPHONE & IPAD
Bought through Apple
- Go to reportaproblem.apple.com in any web browser and sign in with the Apple Account that paid.
- Tap I’d like to, then choose Request a refund.
- Pick the reason, then tap Next.
- Choose the Gamebox Club charge and tap Submit.
Decision: Apple usually updates you within 24 to 48 hours. Check progress under Check status of claims.
Money back: once approved, it can take a little longer to reach your card or Apple Account balance.
Family Sharing: if a child’s account made the purchase, the family organiser can request the refund from their own account.
Can’t see the charge? Search your email for “receipt from Apple” and sign in with the account it was sent to. Pending charges can’t be refunded until the receipt arrives.
Request a refund from Apple
ANDROID
Bought through Google Play
- Within 48 hours of the charge, open Google Play’s Request a refund page in Google Play Help, signed in with the Google account that paid.
- Choose the Gamebox Club charge from your recent purchases.
- Pick the reason and submit the request.
- Cancel the subscription in Play Store › Payments & subscriptions › Subscriptions so it doesn’t renew. Uninstalling Gamebox doesn’t cancel it.
Decision: Google emails you with the outcome, usually quickly.
After 48 hours: Google passes refunds to us. Email
hello@getgamebox.app with your order number (it starts with GPA.) from your Google Play receipt and we’ll take a look.
Request a refund from Google Play
Cancelling isn’t the same as a refund. Cancelling stops the next payment, and you keep access until the end of the period you’ve paid for. To get money back for a charge that’s already gone through, request a refund as well.
The free week ended and I forgot to cancel.+
Request a refund straight away using the steps above, then cancel so it doesn’t renew. On Google Play, ask within 48 hours of the charge.
Will my family lose anything if I’m refunded?+
Club games lock again once a refund goes through. Your family, scores and history stay on your device.
My refund was turned down.+
The store makes the final decision, and eligibility can vary by country. If you think something went wrong, email hello@getgamebox.app and we’ll help you work out the next step.
Club & billing
How do I cancel?+
Manage or cancel in Settings › Gamebox Club or in your Apple Account. You keep access until the end of the period you’ve paid for.
When will I be charged?+
All 16 games are free for 7 days. We remind you on day 5, and payment is taken by Apple when the trial ends unless you cancel at least 24 hours before.
I tapped Restore and nothing was found.+
We couldn’t find a Gamebox Club on that Apple Account. If someone else in the family pays for it, check Family Sharing is on for Gamebox.
My child asked to buy and it’s waiting.+
That’s Ask to Buy from Family Sharing. As soon as the grown-up says yes on their phone, every game unlocks.
My payment didn’t go through.+
Nothing was charged. Check the card on your Apple Account, then try again.
Playing
Does Gamebox work offline?+
Yes. Every game works offline. New decks will arrive when you’re back online.
We got interrupted mid-game.+
When you reopen the app, Gamebox offers to pick up where you left off, or you can start fresh.
A game says it needs more players.+
Add someone from the setup screen (it takes a second), or try a game that works with one, like Simon Says or Object Hunt.
The app says it needs an update.+
Update from the App Store. Your family, scores and Club are kept.
Your family’s data
Where are our names and scores stored?+
Family names, avatars, scores, history and decks you write stay on your device and in your iCloud.
How do I delete everything?+
Go to Settings › Family › Delete family. You can do this at any time.
Read our privacy policy and terms of use.